Privacy Policy

TSR Tech Services Sdn. Bhd. (1313892-U)

Version 1.0 | Effective Date: 20th July 2023

TSR Tech Services Sdn Bhd (“TSR”, “we”, “our”, or “us”) is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you interact with us, whether through our websites, platforms, services, or other engagements.

This Policy applies to all individuals whose personal data is processed by TSR, including clients, business partners, job applicants, and users of our platforms and digital services. By interacting with us, you consent to the processing of your personal data as described in this Policy.

1. Purpose Of Data Collection

We collect and process your personal data for the following purposes:

• To provide and manage access to our IT, AI, software development, cybersecurity, and digital services.
• To verify your identity and conduct due diligence checks.
• To manage client relationships and support services.
• To process transactions and manage billing or invoicing.
• To communicate with you regarding service updates, support, or promotional content.
• To comply with legal, regulatory, or contractual obligations.
• To improve and personalize your experience across TSR platforms.

2. Categories Of Personal Data Collected

Depending on your interaction with TSR, we may collect the following types of personal data:

• Identity Information:Name, NRIC/passport number, date of birth, nationality, gender.
• Contact Information: Address, phone number, email.
• Professional Information: Job title, company, industry,business registration number (for corporate clients).
• Technical Data: IP address, browser type, device ID, access logs, usage patterns.
• Financial Data: Bank account details, payment information (if transactions are involved).
• Sensitive Personal Data: Only where required and permitted bylaw (e.g. biometric data for system access).

3. How We Collect Personal Data

We collect your personal data from:

• You directly (e.g. through forms, emails, or account registrations).
• Your use of our website, platforms, and digital tools.
• Our clients or business affiliates, where applicable.
• Publicly available sources (e.g. websites, directories).
• Third-party service providers, with your consent or as permitted by law.

4. Use And Disclosure Of Personal Data

We may use or disclose your personal data to:

• Provide you with requested services or support.
• Communicate with you on updates, campaigns, and system notifications.
• Analyze and improve our platforms and offerings.
• Detect, prevent, or address security threats, fraud, or illegal activities.
• Fulfill contractual obligations with partners or government agencies.

We may disclose your data to the following categories of parties:

• Our subsidiaries, affiliates, or service providers (e.g. cloud hosting, payment processors).
• Legal, regulatory, or governmental authorities, if required under applicable laws.
• External auditors, consultants, or legal advisors under confidentiality obligations.
• Any entity to which we transfer or may transfer all or part of our business.

We do not sell or rent your personal data to third parties.

5. Data Security And Retention

TSR implements appropriate administrative, technical, and physical security measures to safeguard your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

We retain your personal data for as long as necessary to fulfill the purpose it was collected, to comply with legal obligations, or to protect our legitimate business interests. When data is no longer required, we will securely destroy or anonymize it.

6. Your Rights Under The PDPA

You have the following rights in relation to your personal data:

• Right to Access: Request access to personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Withdraw Consent: Withdraw consent for processing at any time.
• Right to Object: Object to processing for direct marketing or based on legitimate interests.
• Right to Data Portability: Request data in a machine-readable format.
• Right to Erasure: Request deletion of data no longer needed.
• Right to Restrict Processing: Request temporary suspension of data use.
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Commissioner (PDPC) of Malaysia.

To exercise your rights, please contact us using the details provided in Section 8.

7. Use Of Cookies And Internet Technologies

TSR websites may use cookies and similar tracking technologies to enhance user experience. You may modify your browser settings to disable cookies; however, this may affect the availability and functionality of our websites.

Third-party websites linked from our platforms are not governed by this Policy. We recommend reviewing their privacy policies before providing your personal data.

8. Contact Details

If you have any questions about this Policy or would like to exercise your rights, please contact:

Data Protection Officer
TSR Tech Services Sdn Bhd (1313892-U)
Email: privacy@tsrtechservices.com
Phone: +60 112 112 7899
Website: www.tsrtechservices.com

9. Policy Changes

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on our website, and your continued use of our services will constitute your acknowledgment and acceptance of the revised terms.

10. Language of Policy

This policy is published in English and may be translated. In the event of inconsistencies, the English version shall prevail.