Data Retention Policy

TSR Tech Services Sdn. Bhd. (1313892-U)

Version 1.0 | Effective Date: 20th July 2023

At TSR Tech Services Sdn Bhd (“TSR Tech Services”,“TSR”, “we”, “our”, “us”), we are committed to ensuring that personal data in our care is managed responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Data Retention Policy outlines how long we retain personal data collected through our website, platforms, and services, and the criteria we use to determine appropriate retention periods.

1. Purpose of Retention

We retain personal data only for as long as is necessary to:

• Fulfill the purposes for which it was collected;
• Comply with legal, regulatory, or contractual obligations;
• Protect our legal interests (e.g., for dispute resolution or enforcement of agreements);
• Maintain records for auditing or business continuity purposes.

2. Retention Periods

Retention periods vary depending on the nature of the data and applicable legal or operational requirements. As a general guideline:

• Client and transaction records: retained for 7 years after the end of the business relationship to comply with tax and financial reporting obligations.
• Employee data: retained for 7 years after cessation of employment unless otherwise required by law.
• Marketing and inquiry data: retained for up to 24 months from the date of last interaction or consent, unless consent is withdrawn earlier.
• System logs and security data: retained for 12–24 months depending on system and risk sensitivity.
• Website user data: (e.g., contact form submissions, cookies): retained for up to 12 months, unless required longer for analytical or legal purposes.

3. Secure Disposal

When personal data is no longer required, we ensure that it is securely deleted, destroyed, or anonymised in a manner that prevents unauthorized access, recovery, or misuse.

4. Data Subject Rights

You may request access to, correction of, or deletion of your personal data in accordance with your rights under the PDPA. To make such a request, please contact our Data Protection Officer:

Data Protection Officer
TSR Tech Services Sdn Bhd (1313892-U)
Email: privacy@tsrtechservices.com
Phone: +60 112 112 7899
Website: www.tsrtechservices.com

5. Changes to This Policy

We reserve the right to amend this Data Retention Policy from time to time to reflect changes in legal or business requirements. The updated version will be published on our website with the “Last Updated” date.

6. Language

This policy is published in English and may be translated. In the event of inconsistencies, the English version shall prevail.

By interacting with TSR Tech Services, you acknowledge that you have read and understood this Data Retention Policy.